Returns
Returns and Exchanges
Customer satisfaction is a priority for us.
If there is an issue with your order — such as receiving the wrong item, a damaged package, or a product that arrives in unsatisfactory condition — please contact us within 7 days of delivery at info@cherrycoffeeroasters.com. Include your order number and a brief description of the issue, and our team will review your request to determine whether a replacement, exchange, or refund is appropriate.
Return Window
- You may request a return or exchange within 7 days of delivery.
- Items that arrived damaged, defective, or incorrect.
- Other items may be accepted at our discretion if in original condition.
- Items not received within the return window.
- Consumable products used or opened.
- Email info@cherrycoffeeroasters.com with your order number and reason for return.
- We will reply with instructions for returning the item if eligible.
- Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
- If approved, refunds are issued to the original payment method.
- Refund timing depends on bank processing.
- Exchanges are available when products are damaged, defective, or incorrect.
